Telephone Triage

We have extensive experience in offering telephone assessment and advice services to a large range of businesses. This service can be offered as a stand-alone option or alongside an existing occupational physiotherapy service.

Physiotherapy telephone triage services are common place in contemporary health care services and they offer a number of unique advantages when managing musculoskeletal conditions including:

What does a telephone assessment involve?

  • A 20-30minute call at an agreed and convenient time an external blow or force.
  • An assessment which involves questions about the MSK complaint and their general health.
  • The opportunity for the employee to ask questions relating to how best to manage their symptoms.
  • A diagnosis and specific advice about how to best manage the condition
  • The call will typically be followed up with an email to the employee with self-help guides and tailored exercises.

Following the call and with the employees consent a detailed occupational physiotherapy report can be sent to the HR department, Occupational Health and the employees GP. This will provide details of the employee's condition, functional ability and long term prognosis.

In instances where the physiotherapist feels that a face to face appointment is required the employee can either be booked into a face to face slot if a service exists.. Where a national service is required any face to face physiotherapy appointments can be offered via our extensive network of physiotherapy partners that have been checked and vetted to ensure they meet our standards.

Our experience tells us that employees who receive quick access to assessment and advice for musculoskeletal conditions from a Specialist Occupational Physiotherapist are likely to recover quicker. This will improve the health and wellbeing of the employee as well as reducing the financial impact on the business associated with absence and reduced productivity.

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Call us at 01293529090 or  click here  to make a booking online or email us at for more information.